Supporting bereaved children & their families in Kent

Holding On Letting Go

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Terms of Use and Privacy Policy

This Privacy Policy governs the manner in which we, Holding On Letting Go, collect, use maintain and disclose information collected from you, our site visitor, while you are viewing the website (“site”). This privacy policy applies to our site and all services offered by Holding On Letting Go. This policy has been updated inline with GDPR (May 2018)

Personal identification information

We may collect personal identification information from you in a variety of ways, including when you visit our site, subscribe to our newsletter, respond to a survey, leave a comment or fill out a form. You may be asked for your name, email address, mailing address or phone number as part of our online forms. You may, however, visit our site anonymously and choose not to use the forms on the site.

Non-personal identification information

We may collect non-personal details on the technical information while monitoring the traffic and usage of our site. Non-personal identification information may include the browser name, the type of computer and technical information about the connection to our site, such as the operating system and the internet service providers, and other similar details. The purpose of collecting this data is to identify problems with the site early and to correct and improve the site, its functions and the user experience for you.

Web browser cookies

Our site uses cookies to enhance your browsing experience. Cookies are small pieces of data which are stored as simple text file in your browser and enable the anonymous logging of the technical information.

If you prefer to opt out – please check your browser’s settings/preferences for available options. You will be able to set your browser to refuse this file from being created and used.

WordPress / Jetpack

Our site is powered by WordPress as CMS and uses the Jetpack plugin for site statistics. The information processed follows Automattic’s Legal Guidelines. (Automattic Inc. are the creators of WordPress.)

How we use collected information

Holding On Letting Go may collect and use personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your requests and support needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how you as our users use the services and resources provided on our site.
  • To improve our site
    We may use feedback you provide to improve our site and services.
  • To run a promotion, contest, survey or other site feature
    To send you information you agreed to receive about topics we think will be of interest to you.
  • To send periodic emails

If you decide to opt-in to our mailing list, you will receive emails that may include news, updates, related service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via our site.

You may contact us at any time, using the contact details below, to ask what information we hold on you and have the right to have that information corrected (if necessary) or removed from our records.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Sharing your personal information

We do not sell, trade, or rent any personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our web team, trusted affiliates and sponsors for the purposes outlined above.

Third party websites

Our site offers links to third party websites, organsitations and information we recommend but do not endorse officially. We do not control the content on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Holding On Letting Go has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Holding On Letting Go
c/o The Wisdom Hospice
High Bank
Kent ME1 2NU

03445 611511

We are also committed to reviewing our policy and good practice annually.
This statement: May 2018 (for review May 2019)